We understand that sometimes things happen, and you need answers on how to return products. At Oasis Cosmetics, we want to make this as simple as possible and while protecting our customers, vendors, and products so that we may continue to offer the lowest prices. Should you have a need to return or exchange a product (when allowed), we ask that you follow these general guidelines before initiating a return to Oasis Cosmetics.
Returns MUST BE INITIATED AND RECEIVED within 30 (Thirty) Days of the original purchase.
To Initiate a Return:
- Email us: The first step to ensuring a smooth, accurate, and timely return is to reach out to our customer service department by emailing Oasis Cosmetics Customer Service at firstname.lastname@example.org. Our Customer Service Representatives will be able to confirm if your item(s) is/are eligible for return and explain our process. Please have your original order number ready when you email. Please allow 24-48 hours to receive instructions from our customer service department
- You will receive a mailing label via email from our customer service team. Please follow their instructions. This label will include the return address.
After we process your return, you will receive credit back to your original form of payment. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive notification that we have refunded your account.